Introduction
Medicova is committed to protecting the privacy, security, and trust of our learners, educators, and partners. This Policy explains how we collect, use, store, and share your information when you engage with any Medicova product, website, or service.
By accessing or using our platform, you acknowledge that you have read, understood, and agree to the practices described below. If you do not agree with any portion of this Policy, please discontinue use of our services.
Information We Collect
Account & Profile Data
- Full name, email address, and contact details.
- Professional profile details such as role, specialty, certifications, or organisation.
- Authentication credentials (securely stored and hashed) and account preferences.
Learning Activity
- Courses browsed, purchased, or enrolled in.
- Progress, assessment results, certificates, and achievement badges.
- Interactions with instructors, academies, discussion boards, and support channels.
Device & Usage Data
- IP address, browser type, operating system, and device information.
- Site navigation, referral URLs, and approximate geolocation.
- Cookies and similar technologies that enable personalisation and analytics.
How We Use Your Information
We process your information only where we have a lawful basis, such as fulfilling our contract with you, complying with legal obligations, or advancing our legitimate interests.
- Deliver, maintain, and improve learning experiences, including personalised recommendations.
- Process payments, issue certificates, and provide customer support.
- Communicate updates regarding courses, promotions, events, or policy changes.
- Conduct analytics, research, and reporting to enhance platform performance.
- Detect, investigate, and prevent fraudulent or unauthorised activities.
Data Retention & Security
We retain your information for as long as your account remains active or as needed to provide services, comply with our legal obligations, and resolve disputes.
Your data is protected using industry-standard safeguards, including encryption in transit, role-based access controls, ongoing monitoring, and regular security assessments. Despite our efforts, no method of transmission or storage is completely secure; we encourage you to maintain strong, unique passwords and enable multi-factor authentication where available.
Your Rights & Choices
Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We honour all applicable data protection regulations, including the GDPR and similar legislation.
- Access, update, correct, or delete your personal data.
- Download a copy of your data in a portable format.
- Object to or restrict certain processing activities.
- Opt out of marketing emails and personalised communications.
- Withdraw consent where we rely on consent as our legal basis.
To exercise these rights, submit a request through your account settings or contact us at privacy@medicova.com. We may ask you to verify your identity before fulfilling sensitive requests.
Children’s Privacy
Medicova is designed for adults and professionals. We do not knowingly collect or process personal information from children under 16 (or the minimum age required by local law) without verifiable parental consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
International Data Transfers
Medicova operates globally. When we transfer data across borders, we apply safeguards consistent with applicable legal requirements, such as standard contractual clauses, adequacy decisions, or your explicit consent.
Updates to This Policy
We may update this Policy periodically to reflect changes in laws, technologies, or our services. When updates are material, we will notify you via email, in-product messages, or prominent notices on our site. Continued use of the platform after an update indicates acceptance of the revised Policy.
Contact & Support
If you have questions or concerns about this Policy, data practices, or your rights, please contact us using one of the channels below:
- Email: privacy@medicova.com
- Support portal: Submit a ticket through your Medicova account dashboard.
- Postal mail: Medicova Privacy Office, 123 Learning Avenue, Cairo, Egypt.
We aim to respond to verified privacy inquiries within 30 days. For unresolved concerns, you may lodge a complaint with your local data protection authority.